Help & how-to
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Common questions
What can I check with Parakh?
Bring a link, message, picture or QR code to Officer MAGI. Parakh explains what it noticed and gives you context for your next step. It also helps review Android phone security settings.
It is not an antivirus or a guarantee that every scam will be caught. Explore the named examples.
What is free, and what does Family add?
Personal is free for personal use. On-device checks need no account; signing in adds MAGI's Cloud AI where available.
Family Circle has the same core checks, with coverage for up to five phones and Family Guardian. It starts with a 30-day Family Circle trial. Compare the current annual plans and offer terms.
Will Parakh read my private conversations?
Parakh does not monitor your chats. It receives the content you deliberately paste or share. Sharing a whole message can include its text and links; it is not the same as sharing only a link.
Most checks finish on your phone. Optional cloud checks have specific data-sharing rules. See what leaves your phone. Android shares do not reliably identify the sender, so MAGI assesses what a message claims, not a verified sender identity.
Is Parakh available on iPhone?
The public release is available on Android. The iPhone version is in development, and iOS has different platform capabilities. It does not provide the same general link interception as Android.
Can warnings be simpler for a parent or child?
Care Mode speaks warnings aloud, makes actions larger and simplifies the choices. The person's own system text-size setting still applies.
Use Family Guardian in an active shared Family Circle if they also want someone to receive serious-threat alerts. See how Guardian pairing works.
Can I use Parakh for a business team?
Work Circle puts Officer MAGI beside staff and vendor phones, with a Business Console for phone security and campaign context, never personal browsing history.
For teams of 5 or more phones, quoted directly rather than bought through the app. Build your Work Circle.
Getting started
How do I install and set up Parakh?
- Install Parakh from Google Play and open the app.
- Meet Officer MAGI and follow the setup prompts. On-device checks work without an account. Signing in adds MAGI's Cloud AI where available.
- On Android, choose Parakh under Settings → Apps → Default apps → Browser. This lets it check links opened through that browser handoff.
You can still paste or share something for a manual check without making Parakh the default. Open the default-browser guide.
Why did a link open without a Parakh check?
Check the Android default-browser setting first. Some apps use their own internal browser and bypass the system default. Where the app offers it, choose Open in external browser, or share the link to Parakh yourself.
See the in-app browser guide. If an update banner is shown, update Parakh through Google Play.
Checking things
How do I check a link, message, picture or QR code?
Tap Scan in the middle of Parakh's bottom bar, then choose:
- Paste: paste a link or the whole message, then tap Check.
- Load: choose a saved screenshot or photo.
- Camera: scan a QR code or capture what you want checked.
From another app, use Share → Forward to Parakh. Parakh receives what you choose to share, not access to the surrounding conversation.
What does the result mean?
- No warning: the available checks did not identify a risk. This is not a guarantee about the destination.
- Not sure / caution: something needs a closer look. Read the explanation before continuing.
- Dangerous: MAGI identified a serious risk. The result offers choices such as closing the link or warning the sender.
- Unknown or unchecked: evidence was unavailable or incomplete. Do not read this as an all-clear.
Use Why MAGI decided this for the explanation, or the evidence section for more detail. See MAGI at work.
What is Protected Preview?
Protected Preview is a restricted browser view on your phone, not a remotely hosted browser. It lets you inspect a destination with the warning still in context.
It does not make a risky page trustworthy. Avoid entering passwords, payment details or an OTP into a destination you do not trust.
How do I check this phone's security?
Open More → Protection → Protect This Phone. Review the current findings and follow the offered fix for your Android version, security patch, settings or app permissions.
Items waiting for an app-maker fix are listed separately. A check that could not run remains unknown, rather than being counted as protection.
How do I report a scam or a wrong verdict?
- On a result, choose Report this message or Report a Wrong Verdict. You can also open the feedback option under More and choose the scam-report tab.
- Review the editable report, add context if useful, then choose Send for review.
- Return to your feedback history to see the status and the team's reply.
Reports you send are shared with our security team. Sending a report does not automatically change a verdict.
Circles & people
How do I create or join a Family Circle?
Open Circles, swipe to Family & Friends, and open your Circle. Use its invite option to share a joining code. The person joining enters it through Activate with a code.
A Family Circle covers up to five phones. Manage members and covered phones from that Circle. Each person keeps their own browsing history.
How does Family Guardian work?
- Both people need an active shared Family Circle.
- Open the Circle and choose Become Guardian next to someone, or Ask a Guardian for yourself.
- The other person accepts on their phone. Pairing does not start without their consent.
Guardian sends alerts when Parakh stops a serious threat, so someone can check in. Find recent alerts and Check in under More → Family Guardian. Guardian does not share personal messages, links or browsing history.
How do referrals and rewards work?
Sign in and find your referral code under More → Your plan or Rewards & Referrals. Share that code with a friend.
A friend signing in with your code earns you 30 points. Once their first paid plan is confirmed, both of you receive 150 points. Anonymous claims wait for sign-in. Earned rewards do not expire; the app shows the redemption options.
Plans & billing
How do I activate or restore a plan?
Open More → Your plan to choose a Family option or activate a code. Sign in with the same MagenSec account to restore a purchase. Check a code for stray spaces if it will not activate. See current prices and offer terms.
How do I cancel, request a refund or find an invoice?
Cancellation stops the next renewal. It does not end the time you have already paid for.
- Google Play purchase: open Play → your photo → Payments & subscriptions → Subscriptions → Cancel.
- Website purchase: manage the plan from your account.
A refund is separate. Request a Google Play refund through Google, normally within 48 hours; after that, ask Google or us. For website purchases, email support@magensec.app. An approved refund ends the plan it paid for. Refunds typically arrive in 5–7 business days once approved.
Website tax invoices are under Account → Billing & invoices; Indian business customers can add a GSTIN. Google Play sends the receipt for app purchases and is the seller of record. Payments are handled by Google Play, PayU or PayPal; Parakh does not store card or UPI details.
What happens if a payment fails?
For a Google Play renewal, Google retries the payment during a 14-day grace period. Paid access continues during that period while you update the payment method.
If payment still fails after the grace period, the paid plan ends. Google and Parakh provide notices so you can act before that happens.
What changes when my plan ends?
Your phone keeps its basic on-device checks and warnings for identified danger. Unavailable checks are shown as unchecked or unknown, not as an assurance.
Paid Circle services and Family Guardian depend on an active plan. Check Your plan for the current entitlement and available renewal options.
Privacy & support
What leaves my phone, and when?
Most checks finish on your phone. Your screenshot stays on your phone. When you ask for message checking, its extracted text or links can be used for a cloud second opinion where available.
Ordinary cloud link checks strip the query and fragment. Sensitive paths, such as reset or sign-in links, are refused by the URL privacy policy. Exception: when you ask MAGI to check a message, the riskiest link in it can be sent as written so the service can read that page.
Everyday checks are automated; no person reads them. Reports you choose to send are shared with our security team. Read the full Privacy Policy or the plain-language trust notes.
Can I turn Cloud Intelligence off?
Eligible signed-in accounts and Family Circle members have cloud checking on by default. To change it, open More → Settings → Cloud Intelligence.
On-device checking continues when it is off. Your preference stays off across updates. Cloud results may also be unavailable when you are signed out, a plan has ended, or the service cannot respond. The app shows the mode instead of inventing a result.
How do I get help from a person?
Email support@magensec.app. Describe the problem and your app version. Do not send passwords, OTPs or payment credentials.
For a result you disagree with, the in-app Report a Wrong Verdict action lets you review what will be shared before sending it.